Frequently Asked Questions

How much data do I need?

We provide multiple data plan options for our customers. Check out our rate plans and find the plan that best fits your needs.

What are all the fees and taxes associated with my plan?

The subtotal is the cost of the plan selected. Any customer charge is to help recover administrative costs to comply with various federal and state programs. The tax line item is for any federal, state, county, city, or district taxes in your zip code.

My service is not working, how can I resolve the issue?

Most common fix for issues with data connection, text messages and domestic and international calling is simply turning the phone off and then back on. You can also try removing and reinserting the SIM Card. This essentially re-registers your phone in the mobile network. This will help you with problems related to data connection, text messages and domestic and international calling.  If you continue to experience issues, call customer support at 877-346-1501.

How do I set up my voicemail?

On iPhones: Your voicemails won’t immediately appear in your Visual Voicemail screen, even if you currently have messages in your inbox. They will appear once you get a new message.

On Androids: To access your voicemail, press and hold the number 1 on your phone’s keypad, or dial 805-637-7456. To reset your voicemail password, type #PWD# on your keypad and hit “Send.” If you continue to experience issues, call customer support at 877-346-1501.

What if I need more data each month?

You can upgrade your data plan mid-cycle by paying the difference between your current plan and the upgraded plan. You are also able to set the change to occur when your current plan ends. You cannot switch down data mid-cycle, though.

Can I use my own device?

You can get our service on your current device as long as the device is unlocked. All you must do is switch out the SIM card.

How do I know if my phone is unlocked?

Your phone might be unlocked if you have a prepaid service. If you’re on a two- or three-year contract, your phone is probably carrier-locked until you complete the contract. The best way to determine whether your phone is unlocked is by calling your current carrier and asking them to verify your phone’s status.

What is an IMEI, and how do I check it?

The IMEI is the serial number that uniquely identifies the mobile phone. To access the phone’s IMEI for your own personal records, dial *#06# on your phone’s keypad. The IMEI will be displayed on the screen.